Bounce It Off Inflatables
615-200-0416

 

Frequently Asked Questions

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.  Remember prices include sales tax.

Q: Do you deliver to other cities?

A: Yes, please refer to Delivery Rates

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 30 min. - 5 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 5 hours in advance. If this is the case, we will call 1-2 days before to confirm that someone will be at the party location.

Q: We´ve rented some really dirty inflatables from other companies in the past. Are they always that dirty?

A: No. We thrive to keep our inflatables as clean as possible. With back to back party days its hard to clean our inflatables over night. In that case our delivery driver will clean on spot.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: Do you provide tarps, extension cords, and water hoses?

A: We provide the tarps and extension cords. We no longer provide water hoses for water inflatables.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators for $50. Please note that if you reserve a water inflatable there must be water supply at the park and you must bring your own hose.

Q: What is your weather policy?

A: Weather is something that neither one of us can control. You reserve the right to cancel by 5 pm the evening before your event at no charge. If we get to your location and set up and it rains during your event there is no refund.

Q: What payments do you take?

A: Cash or Debit/Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. Please note there is a 3% charge for all card tranacations.

Q: What if we need to cancel?

A: Please call our Office by 5 pm the evening before, to cancel. If the inflatable is delivered and you decide to cancel, there will be no refund issued.

Q: Do you require a deposit?

A: No. There is no deposit required. However, we reserve the right to make a change to this rule at anytime.

Q:  Is Deposit Refundable?: 

A:  We do not require a deposit. However, if the time comes, and a deposit is required, it will be non refundable.


Q: How big are the inflatables?

A: The dimensions of each inflatable are listed next to the pictures. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the inflatable.  The sizes listed with each inflatable include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big inflatables? Any special requirements?

A: Check the requirements listed with each inflatable. Also, make sure you have at least a 4´ access to the area where it will be set up. The inflatables can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (the safest and best for the kids), dirt, asphalt, concrete, and gym areas. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl inflatables.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

 

Still have a question? Call or Write: bounceitoffinflatables@gmail.com  615-200-0416